Our hands-on experience in IT Project Management for retail is centered around practical, client-focused solutions. Working with Tractor Supply Company, we managed their external search functions, website, and order management system to optimize their digital presence. We introduced an AI sales manager into retail stores, a first in the industry, employing Honeywell MPOS and headset communication devices. To improve operational efficiency, we led initiatives to enhance the order management systems. Furthermore, we managed diverse vendors and project teams, utilizing platforms such as Ariba, SAP, and Planview PPM. Each achievement showcases our dedication to delivering tailored IT solutions in the retail sector.
External Search, Website, and Order Management System Management
Our team was instrumental in managing the national retailer's external search, website, and order management system. This involved closely working with our client to understand their specific needs, coordinating with the internal team and vendors, and ensuring the smooth operation of these key customer touchpoints. By optimizing these systems, we helped our client provide a more seamless and efficient online shopping experience.
Launching AI Sales Manager in Retail Stores
A significant achievement in our retail portfolio was the launch of the first-ever AI sales manager in retail stores. For this initiative, we collaborated with the client and leveraged Honeywell MPOS and headset communication devices. This innovative approach utilized artificial intelligence to improve customer interaction and sales management in physical stores, setting a new standard for retail technology.
Enhancing Order Management Systems
We aimed to boost operational efficiency by leading enhancements to the order management systems. Our team conducted a thorough analysis of the existing processes, identified bottlenecks, and implemented strategic improvements. As a result, we were able to significantly increase the efficiency of order processing, benefiting both our client and their customers.
Managing Vendors and Project Teams
In our project management role, we successfully coordinated with various vendors and managed project teams through platforms such as Ariba, SAP, and Planview PPM. This involved overseeing schedules, managing resources, tracking progress, and ensuring communication between all stakeholders. Our proficiency in these tools helped us maintain the smooth execution of projects and foster productive relationships with vendors.
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